Exceptional Experience at Mission Bay Chevrolet, Especially with Genesis Uribe! "My recent experience at Mission Bay Chevrolet was truly outstanding, and I have to give a huge shoutout to Genesis Uribe, our Chevy Product Solutions Specialist. From the very beginning, Genesis's communication was top-notch. She was incredibly responsive via text and phone, making the entire process smooth and stress-free. When we met in person, her knowledge of the 2024 Chevy Blazer EV was remarkable. She answered every question with confidence and clarity, demonstrating a level of expertise I haven't encountered with other dealerships. Genesis is, without a doubt, the best product specialist I've ever worked with. I would highly recommend reaching out to her directly if you're in the market for a Chevrolet. Beyond Genesis's exceptional service, the entire management staff at Mission Bay Chevrolet deserves recognition for securing us a fantastic deal. They were professional, transparent, and worked diligently to ensure we were completely satisfied. Additionally, Ari in the finance department made the leasing process incredibly easy and efficient. He was a pleasure to work with and streamlined the paperwork, allowing us to finalize our lease quickly and effortlessly. Thanks again to Mission Bay Chevrolet, Genesis Uribe, the management team, and Ari for providing such a positive and seamless car-buying experience. We are thrilled with our new 2024 Chevy Blazer EV and will definitely be returning for future vehicle needs." Thanks again. Brent and Cheryl

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This was truly my easiest car-buying experience, and I couldn't be more grateful. Tanner was excellent and understanding, making the entire process smooth and enjoyable. I appreciate how he took the time to ensure everything went seamlessly.

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Bought multiple vehicles over the years, mission bay Chevrolet hands down was the easiest yet. Prices were very competitive and there weren't hidden fees and add ons in the price. Genesis was my sales consultant and was very attentive To my needs. Did this whole process with my 5yo and she was great and patient and brought my son water what whatever was needed. Genesis and Ivan made the numbers work for me and then even found a way to get my APR down at the end. Never will I go anywhere else to purchase a vehicle the sales floor and office was a nice and private. Don't hesitate to shop here

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I sold my car to the dealership and the team here was super friendly and helpful. Especially Saul!! He went above and beyond for me and was super helpful and patient with me. Thank you Saul and your team at mission bay Chevrolet! I highly recommend this location!

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Tanner and the Team at Mission Bay Chevy were awesome. Tanner was very attentive, well informed and delivered great customer service. This was by far the best buying experience I have ever received when purchasing a vehicle. Tanner took the time to explain the benefits and features of the vehicle I purchased and expedited the buying process. Thank you again for all of your help.

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Tanner was great to work with, he was very personable and helpful with every part of the process, even personally delivering my truck to my residence. Very pleased with his professionalism and knowledge.

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Tanner was great to work with. He personally delivered my new car to my home. He explained everything in detail snd had followed up to make sure I was satisfied and happy. It was a wonderful experience and I have already recommended him to friends. Great customer service . Thank you.

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Had an amazing experience with Tanner at the dealership! He was knowledgeable, friendly, and made the process easy. Highly recommend him!

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I recently purchased a pre-owned certified 2020 Chevy Silverado from your dealership on September 17, 2024, paying cash for the truck. Shortly after leaving, the check engine light began flashing for about 10 seconds. I returned the next day, and the service representative noted that the light appeared on the truck's computer. While they couldn’t replicate the issue, they suggested it might have been a temporary short caused by their engine cleaning process. Unfortunately, the situation escalated. Just two days later, the truck started hesitating, and the RPMs began jumping. I brought it back on September 24, 2024. Last Friday, I was told the spark plugs would be replaced at no charge, but then I received a call saying they wanted to drop the transmission pan to check for metal debris and that the spark plugs hadn’t yet been replaced. On September 30, I reached out to the service rep for an update. He mentioned that the technician had provided a report and that they still wanted to drop the transmission pan and replace the spark plugs, pending manager approval. Later that day, the service rep informed me they would replace two spark plugs and perform a transmission flush. After escalating to a service manager and getting approval from a sales manager, I finally secured the replacement of all eight spark plugs and a transmission flush. I was told the truck would be ready for pickup on October 2 at 10 AM. When that time came and went, I texted your service rep at noon to check in. He mentioned the technician needed to test drive the truck. After following up again at 1 PM, I was told they had just started the transmission flush. I asked about the 10 AM pickup time and requested escalation to a manager. I was told, “I will get this handled,” but instead of hearing from a manager, I received another call from the service rep, saying they were getting my truck up to temperature for a test drive. Eventually, I was informed they couldn’t test drive it due to traffic on the 5 Freeway. I finally picked up my truck on October 3rd and specifically asked the service rep to wash it and add gas since it had been drained during test drives. He mentioned a gas station nearby, but I explained that I would be picking it up during lunch and wouldn’t have time. He assured me he would add $20 worth of gas, but when I arrived, the tank was completely empty (see attached photo). This has been the worst experience I’ve had at a dealership, and it has made me hesitant to recommend your services. Throughout this process, I felt that none of the employees showed empathy for my situation or offered a positive solution.

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Super easy dealership experience. Very straight forward, easy conversation and an over all smooth process with everyone involved especially the sales associate Tanner. Thank you all!

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Salesman Tanner is very helpful and went above and beyond with customer satisfaction and got a good deal with an approved loan from his boss Todd easy deal.

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I just worked with Tanner to purchase a Suburban. As a working mom with four kids, I did not have time to sit around a dealership all day haggling. I told him the price I wanted to pay and he was able to work out a deal I was happy with. I had to leave to pick up the kids and he delivered the car to my house with the final sales paperwork. I probably spent a total of three hours at the dealership (including test drives) and had the car the same day. Highly recommend!

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I just purchased a used vehicle and worked with David Metzger who was very professional and helpful with my questions. Overall a very positive experience. I would purchase from Mission Bay Chevrolet in the future.

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Tanner was great to deal with, looking forward to making future deals with him. He was very professional and full of knowledge about the vehicle I was looking for. Made the car buying process smooth and personable. Took his time to make sure I was informed of all the details of the vehicle and made both my wife and myself feel the most comfortable we have ever felt at a car dealership.

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We met Rodrigo at Mission Bay Chevrolet. He was very nice, polite, professional and dressed very well. As he showed us the 2023 CT four Cadillac he was very informative and very knowledgeable. We took the Cadillac for a test drive and he made us feel very comfortable. We went back the following day and decided to make the purchase, Rodrigo had the day off. He handed the sale off to his coworker Sergio, he is well had the same work ethic as Rodrigo. The two of them made our purchase very seamless and very easy. Thank you both for making it a happy and nice experience. We are extremely excited about our new car. We will share our nice experience with our family and friends. Thank you.

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I purchased a new car from Tanner at Mission Bay Chevrolet. He was so helpful and knowledgeable. I felt extremely comfortable asking questions and appreciated his patience. He met me where I was, not even knowing what I was looking for, and had me driving off the lot in a new car in just a few hours. Thank you, Tanner! I highly recommend you!

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I made an appointment for my car to see if the turbo was bad. First appointment on Friday at 3:30 pm it was too late in the day for them to check and I was told that I would need to run a whole diagnostics at $195.00. Went back on Monday morning, as arranged on Friday, and the guy plugged my car in and was able to tell me it was not the turbo but something to due with my fuel. Then I was told that they could not get to it until noon, maybe. Even though I had an appointment at 8:00 am. They did not offer me a rental but suggested that I Uber or Lift home and they would let me know later in the day once they diagnosed it how long I would be without a vehicle and that then I could rent a car..... from enterprise. I have never been treated so poorly at a dealership. They lost my business for sure.

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Worst car buying experience ever!I saw a vehicle online and decided to go in, I should have walked away when I wasn't approached by a sales person. There were a few outside but I had to go inside to ask for help. Sergio came out and took me to the car I saw online. His answers were short and he wasn't really interested in my questions, he was mostly cutting me off. We went inside to discuss price and it was not what was online. We went back and forth on the price and why the amount advertised wasn't what I would be paying. He was pushing for me to fill out credit app and I wasn't even sure I wanted to buy yet. He was extremely pushy and ultimately unprofessional. He would walk away to "speak" to the mgr about the final price of the car. I could tell it was his tactic to keep me waiting, you could see they were wasting my time. I don't appreciate doing business with ppl like that. I probably would have purchased the car that day had he not been so unprofessional and rude. I am in talks with a very professional salesman at Bob Stall, I rather give them my business.

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I would never visit or recommend this dealership to anyone. Joseph Silagy was rude, condescending and disrespectful throughout the in person and email communications. Zero customer service.

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Brought a NEW car with only 4 miles early 22'. Has had major issues every since. 1st time my car was kept 28 days to be "fixed". Now the transmission needs to be replaced and service dept. has had my car since October 23, 2023. I dont get updates, barely get responses to my inquiry or ETA on repairs. Havent heard back since 11/21. Cars are cars but customer service is everything. Dont know when Ill get my car returned....quickly approaching 60 days.

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They refuse to honor what they advertise. They won’t try help you. All they ask is how much you can afford.

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Joseph Silagy was very rude throughout my whole time I was searching for my new vehicle. I ending up purchasing my new vehicle from Toyota where I received exceptional customer service from. Would like to remind Mission Bay Chevrolet of how important kindness is to sales…

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Shane in parts went above and beyond helping to get a part out for me in AZ. He worked with me on how to get it out here and really took a customer first approach to the service that was way above standard customer care. Thank you Shane!

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I don’t write reviews about places when I have a bad experience, but this dealership is special. Sold us a preowned 2017 Fusion with a multitude of issues. They’re unresponsive and look for the cheap and quick route to repair the issue to subside it for the time being. I highly discourage doing business with this dealership. I have nothing good to say about them. I wish we could roll back the deal and forget we ever did business with them.

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We were so happy and thrilled the way Rodrigo "worked the numbers" for us to get us the car we wanted. He explained everything in detail and the whole time was so very patient with the deluge of questions we had for him. He emailed us a couple of days later thanking us for our business. Also, Ari, the financial guy who drew up the paper work explained every sheet in detail and made certain we understood it all before we signed each page. He was a joy to work with and didn't try to sell us the "extras that bring the price of the vehicle up. Nice job guys. VERY nice job!!

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