Extremely happy with my purchase! I show up super late on a Tuesday about 5pm, immediately get greeted with smiles and waves from mission bay Chev team. I was helped by Rodrigo, and he was so knowledgeable on all the vehicles he showed me. I found an awesome buy (certified used) for a good price. Financing was a piece of cake, I was helped also by John and he was just such a pleasure. I legit felt like I knew all these people for years. Super family oriented team I can tell, and the energy and vibes were just on point! I am so happy I got to drive out of there with a new buy. Love my GMC Terrain. Thank you Mission Bay Chevrolet. Thank you also Saul from management ! I already lined up to get some accessories and tint on my vehicle next week !!!

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David A got us the tahoe we wanted and was totally awesome, The finance dept did a fantastic job, Liz A, santee, we will tell all our friends about our great car buying experience

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Brandon’s Service was excellent. His communication through the process was thorough, clear and frequent. The service technician worked late on several nights to get my work completed before leaving on a long road trip. The Mission Bay Service Dept was fantastic.

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Alberto did a fantastic job of making the leasing process seamless for my 2020 Bolt. He was honest and communicated very well, and I very much appreciate his willingness to deliver the car to my office up in Carlsbad. Five star service all the way around!

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Very satisfied with the customer service in the fast service

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Overall, great experience! Very communicative and responsive (Brandon was my service rep) when I took my 2016 GMC Sierra 1500 in for the dreaded 8-speed transmission shudder. All other dealerships in San Diego had me at a month+ out to be seen for any mention of the word "transmission," but Mission Bay got me in 40 minutes after I called them to drop my truck off on a Friday, and I picked it back up the following Wednesday. Solid! They even emailed me an interim detailed report of my truck with recommended services. Thankfully, the factory powertrain warranty covered the work directed by the Technical Service Bulletin for my issue, and I paid nothing in the end. That's outstanding.I'm giving 4 stars because the form I signed upon entry wasn't fully explained that I'd be potentially liable for a $189 service fee on top of what work would be done (again, was ultimately covered by warranty). My fault for not reading? Sure, but please take a brief minute to explain potential charges and that I won't be holding your business liable for damage or loss of property regarding my vehicle. Also, the laser tire alignment checking system is "dope" (Brandon's words, but I wholeheartedly agree with him), but kind of came off as a throw-in sales gimmick. Maybe I'm the only one who feels that way, but perhaps it could be marketed differently. Great feature, just maybe a different presentation would sell me more on it.Bottom line: will I come back? Yes. Will I recommend to a friend in need? Indeed. Great job there, and look forward to having them take care of my future needs.

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I had a great experience at Mission Bay Chevrolet. I saw an ad on their website for a great lease price on a 2020 Bolt. I first used the chat and talked with an internet sales person. They said that the price would be a little bit more than what was on the website because they were out of that specific car. I was fully expecting that, but it wasn't much more than advertised. He emailed me some options and I picked the one I liked. Carlos then contacted me and took over the process. Since it is coronavirus time, I asked if we could do most of the purchase from home. I sent him all of the documents/images he needed over email. Then, a women in the finance department called and took my deposit over the phone. Carlos then offered to drive the car to my house! Awesome! We signed the papers in my driveway.There were two minor hiccups after the sale, but they were handled very quickly and professionally. They definitely don't leave you hanging after the sale. I would highly recommend Mission Bay Chevrolet and Carlos Payan to anyone looking to buy a car.

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Great customer service, very friendly staff, and awesome coffee

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Mike Kennedy has always been the best part of my experience with this dealership. He always take the time to explain what's going on with my car. He's straightforward, kind, extremely knowledgable, and considerate. I wouldn't trust anyone else with my vehicle's health!

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Mike Kennedy (Service Advisor) and The Mission Bay Chevrolet team, provided me outstanding service on my Chevrolet Impala. Mike as always, explained in detail the issues my car had and repaired them in a timely manner. Repair costs were competitive and always done right the fist time. Mike has serviced my car for a long time..... He is my "Go to Person," for all my Chevrolet service needs. Thank you, Mike.....

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They got me into my new truck however, it took way too long to finish the deal. 4 hours.

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My truck was taken right back and was done very quickly. Awesome service!

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My wife and I were in search for our next family vehicle. After looking around online we found Mission Bay Chevrolet had a good selection for us to review. They were the 4th place we went that day and we are so glad we did! Adrian Cordova was a breath of fresh air after talking to the typical car sales person. He was down to earth, friendly, and extremely helpful. We have owned our Chevy for about 2 months now and we could not be happier. Thank you to Adrian, our sales pro, and Tanya who handled the financing! It was a wonderful experience. We highly recommend you contact Adrian if you are looking for a new or used Chevy.

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The sales representative was very courtliest, well informed of the vehicle I was looking for and even thought you did not have it on the lot, he had one coming soon and was able to sell it. Albert Hernandez is well educated individual and very honest as a sales representative. Gave me time to consider his offer and gave me all possible discount.Thank youRichard A

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Came in for an oil change, handled efficiently and effectively by the Service Lead, Mike Kennedy, whom I've had the great pleasure to interact with for 20 years now. Also inquired as to the condition of the brakes, and after a thorough inspection was assured the brakes are in good condition. Always a pleasure to have the car professionally cared for at Mission Bay Chevrolet.

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Edgar and all of the staff I interacted with were great for both of my visits. I will be a loyal customer fo life!

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I go in and get parts for older Chevy trucks and never had a problem ordering the parts, even if they spend some time trying to find them. I will always get my needed parts here even when I pass other Chevy dealers as I live in far east county of San Diego.

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gracias adrian cordova por toda tu ayuda eres el mejor gracias por ayudarnos con nuestraa nueva silverado 2020 si necesitan ayuda en español sin presion y transpariencia pregunten por adrian cordova mil gracias de nuevo por tu ayuda y excelente servicio

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good

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I just wanted to give a shout out to Frank Salgado. He was extraordinarily helpful during the entire process. He ensured that I was taken care of throughout the process and attended to all my requirements. Fantastic service!

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Happy to say that the management team here appreciates their customers. I had an older vehicle worked on here, and the service technician was subpar. But the way management handled the situation with building my confidence is greatly valued in my eyes.Just didn't like getting taken advantage of when the technician wasn't fully completing his work.

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Mike Kennedy is a rock star. He should get a raise

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I was in for an oil change but had a new Tahoe in mind. I was hooked up and out within 4 hours with a new 2021 Tahoe . What more can I say

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Even though there was a line it was organized and they got me checked in really quickly. My service rep introduced himself and checked me in. Edgar was very friendly and knowledgeable and got my car back on the road quickly. The dealership was following CDC social distancing recommendations even in the waiting rooms. Awesome job!

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It was pretty smooth! The day that I came in it was busy so it took about 2 hours to finished but I was occupied with school work so it flew by

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